For many matters, (for example if it is connected with local planning, the day to day running of schools, refuse collection, housing repairs, anti-social behaviour or public lavatories) the appropriate first step is to contact your local councillor.
Services in Norfolk are divided between Norfolk County Council and the local District Councils: Breckland District Council andSouth Norfolk District Council. The County Council manages services including schools, social services, strategic planning matters, highways, refuse and waste disposal sites, museums and libraries. The District Councils manage services including town planning, environmental health, housing, benefits, council tax collection, refuse collection and leisure facilities.
You can find the contact details for your local councillor at Norfolk County Council by clicking here.
An MP is unable to settle private disputes with neighbours or employers, nor can he help in family arguments or commercial disputes. Nor can an MP interfere with decisions made in court or offer legal advice.
If you are unsure of who to go to or you have a problem of a more general nature then your nearest Citizens' Advice Bureau will be able to guide you.
Dereham, Watton & Holt CAB
Dereham Citizens Advice Bureau Assembly Rooms Ruthen Place Dereham Norfolk NR19 2TX Telephone: 01362 697776 Fax: 01362 692546
Norfolk Citizens Advice Bureau Norfolk Citizens Advice Bureau (Attleborough) The Town Hall Queens Square Attleborough Norfolk NR17 2AF Telephone: 03444 111444 Fax: 01953 459920
Drop-in sessions Tuesday 10.00 am – 4.00 pm Thursday 10.00 am – 4.00 pm Norfolk Citizens Advice Bureau (Wymondham) 14 Middleton Street Wymondham NR18 0AD Telephone: 03444 111444 Fax: 01953 603977
Drop-in sessions Monday 9.30 am – 3.30 pm Wednesday 9.30 am - 1 pm & For appointments only - 4:30 – 6.30 pm Friday 9:30 am – 3.30 pm
Norfolk CAB | website www.norfolkcab.org
If your problem is not local in nature and concerns central government policies (such as the National Health Service, HM Revenue and Customs who collect the bulk of tax and pay child benefit and tax credits, and the Department of Work and Pensions who deal with issues such as benefits, pensions and national insurance) then you should contact your MP. Your MP can help you with all matters for which Parliament or central government is responsible, such as:
How does my MP deal with my problem? Ways George could deal with problems of his constituents would be:
Many problems (but not all) can be solved in this way. The Minister may not be able to give the answer you want to hear but if the decision has been made in the correct way there may be little that he can do. If you feel there has been unnecessary delay or maladministration George may be able to take your case to the Parliamentary Ombudsman. The Ombudsman can only be approached through George; you cannot approach that office directly. The Health Service Ombudsman can provide similar help where the problem involves the NHS.